LINO SHONAN Acupuncture & Moxibustion Salon (hereinafter referred to as “the Salon”) complies with laws and regulations regarding personal information and strives to protect personal information based on the following policy so that customers can use our services with peace of mind.

1. Definition of Personal Information

In this policy, “personal information” refers to information about a living individual that can identify a specific individual by name, date of birth, or other descriptions contained in the information (including information that can be easily compared with other information to identify a specific individual).

2. Acquisition of Personal Information

The Salon will acquire customer personal information by appropriate and fair means through the following methods:

1. Direct Acquisition: Information provided directly by customers, such as reservations, medical interview sheets before treatment, counseling, inquiry forms, and official LINE.

2. Automatic Acquisition: Information automatically acquired through technical means, such as access logs when using the website and Cookie information.

3. Indirect Acquisition: Reservation information acquired through partner services such as Hot Pepper Beauty.

3. Purpose of Use of Personal Information

The Salon will use the acquired personal information for the following purposes and will not use it for any other purposes without the customer’s consent.

1. Provision and Management of Services

   • For reservation management such as confirmation, change, and cancellation of reservations.

   • To provide appropriate services (acupuncture, moxibustion, manipulative therapy, beauty treatments, etc.) based on treatment details and counseling.

   • For follow-up observation after treatment, aftercare, and proposals for the next reservation.

   • For communication in case of emergency.

   • For various payment procedures and issuance of receipts.

2. Communication with Customers

   • For important notices from the Salon, service changes, holidays, etc.

   • To respond to questions, consultations, and inquiries from customers.

3. Service Improvement and Marketing

   • To conduct questionnaires and seek opinions regarding the Salon’s services.

   • To provide information on new menus, campaigns, and special offers via email, LINE, DM, etc.

   • To analyze website usage status for service improvement and quality enhancement.

4. Restrictions on Provision of Personal Information to Third Parties

The Salon will not provide customers’ personal information to third parties without prior consent, except in the following cases:

1. When based on laws and regulations.

2. When it is necessary for the protection of human life, body, or property and it is difficult to obtain the person’s consent.

3. When it is particularly necessary for the improvement of public health or the promotion of the healthy development of children and it is difficult to obtain the person’s consent.

4. When it is necessary to cooperate with a national agency, local government, or a person entrusted by them in performing affairs prescribed by laws and regulations, and obtaining the person’s consent may impede the performance of such affairs.

5. Security Management of Personal Information

The Salon will take necessary and appropriate measures to prevent the leakage, loss, destruction, or falsification of personal information and for other security management of personal information.

• Organizational Security Measures: A person responsible for the handling of personal information is appointed, and regular inspections of the handling status are conducted.

• Human Security Measures: Education and training are provided to employees regarding the appropriate handling of personal information.

• Technical Security Measures: Security measures are implemented to prevent unauthorized access from outside and information leakage.

6. Use of Cookies

The Salon’s website may use Cookies to analyze usage status and improve convenience. Individuals are not identified by Cookies. Customers can disable the Cookie function by changing their browser settings.

7. Disclosure, Correction, Suspension of Use, etc.

If a customer requests disclosure, correction, addition, deletion, suspension of use, or erasure of their own personal information, we will respond promptly based on the provisions of laws and regulations after confirming the person’s identity.

8. Inquiry Desk

For inquiries regarding this policy or complaints/consultations regarding personal information, please contact the following desk:

Salon Name: LINO SHONAN Acupuncture & Moxibustion Salon Personal Information Protection Administrator: Ryoji Noguchi, Representative Address: 2-2-4 Hamatake, Chigasaki City, Kanagawa Prefecture, 253-0021 E-mail: info@lino-shonan.salon

9. Date of Enactment and Revision

Enactment Date: December 8, 2025. The Salon may revise this policy as necessary to protect personal information or in accordance with changes in laws and regulations. In the event of revision, it will be promptly announced on this website.